Returns & Replacements
Cancellation and variation
Once an order has been accepted by us and delivered, you have seven days as a cooling off period where you can cancel and return the goods for a refund. Once we receive the goods and it is shown that the goods are unused, not damaged and in the original packaging, we will refund the cost of the goods. Please note you will be responsible for the cost of the original shipping and return shipping costs.
After the seven days cooling off period, it is within our discretion to accept the cancellation of the order and we will apply a 25% restocking fee.
The exception to the above is if the goods are bespoke, modified or cut to length products and which at our discretion, permission may be given only on terms which will indemnify us against any expense which shall include all our proper charges for work carried out and goods wholly or partly manufactured prior to the date of such cancellation or variation. If owing to war, strikes, difficulty in obtaining materials or causes of any causes of any nature beyond our control we are unable to deliver any part of an order, we shall have the right (on giving notice in writing) to cancel the undelivered balance of the order and the customer shall not have any claim for or arising out such inability, delay or cancellation.
Goods supplied in accordance with customers orders cannot be accepted for return without our written consent; if approval is given a handling charge may be applied. Returned goods must be consigned carriage paid. Please refer to our website for the detailed Returns procedure which includes the obligatory requirement of obtaining an RMA number before returning goods.
- Digital products can only be accepted if the software is still sealed and in as new condition.
- Packaging and ancillary items should be in as new condition with all packaging etc.
- Proof of purchase must be supplied, we will not accept bank statements.
- Products can only be accepted back if unused and in full working order.
- We will not accept goods back without an RMA number.
Please note: goods that are personalized, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.
NOTE: This does not affect your statutory rights.
To return any products, please log into your account and request an RMA number. Once you have an RMA number we will then instruct you on how to return the goods to us.
If Logged in, click on this LINK to request an RMA number.